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Branch Manager Best Practices: Are you Determined to Lead an Exceptional Branch?
KBA Office, Topeka, KS
KBA Office, Topeka, KS
Details
August 20-21, 2024
Topeka -
Kansas Bankers Association
610 SW Corporate View
Agenda
Registration: 8:30 a.m.
Registration: 8:30 a.m.
Program: 9:00 a.m. - 4:00 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Program Content
Are you determined to lead an exceptional branch? - "You bet, of course I am!"
You must agree that would be every branch manager's desire. Unless the branch manager is burned out, burned up or not well prepared.
Maybe you have some team members who need to be coached up or perhaps even coached out. Today's customers have more choices than ever before, and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on- or broken by - the customer experience. Are you building or breaking the brand at your branch?
What about employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, tools, and the coaching to deliver the goods as expected?
You must agree that would be every branch manager's desire. Unless the branch manager is burned out, burned up or not well prepared.
Maybe you have some team members who need to be coached up or perhaps even coached out. Today's customers have more choices than ever before, and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on- or broken by - the customer experience. Are you building or breaking the brand at your branch?
What about employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, tools, and the coaching to deliver the goods as expected?
Presented by
Vicki Kraai - CEO, Interaction Training
Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education. Vicki's 25+ years of Community bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Her many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela's credit card program.
Who Should Attend
Branch managers, retail managers, supervisors
Pricing
KBA Members: $395 per person
Non-KBA Members: $745 per person
*Please add $100 if registering after August 6, 2024. Cancellations must be received by August 14, 2024.
