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Branch Manager Best Practices: Are you Determined to Lead an Exceptional Branch?
Topeka, KS
Topeka, KS
Details
August 30-31, 2022
Topeka -
Kansas Bankers Association
610 SW Corporate View
Agenda
Registration: 8:30 a.m.
Registration: 8:30 a.m.
Program: 9:00 a.m. - 4:00 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Program Content
The branch manager is tasked with the expectation to be ahigh performing branch, holding down costs and being intentional about income opportunities. At a minimum our focus is retention, new account growth, referrals, meeting or exceeding goals, cross-selling along with training and developing our people and the list goes on.
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the customer experience as expected?
This workshop will help you grasp how to manage your time and your staff as you focus on making the most out of your branch.
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the customer experience as expected?
This workshop will help you grasp how to manage your time and your staff as you focus on making the most out of your branch.
Presented by
Vicki Kraai - CEO, Interaction Training
A company passionate about professional development training and education. Vicki's 25+ years of Community bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Her many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela's credit card program.
Who Should Attend
Branch managers, retail managers, supervisors
Pricing
KBA Members: $350 per person
Non-KBA Members: $700 per person
*Please add $100 if registering after August 12, 2022. Cancellations must be received by August 24, 2022.
