2020 Reg E Investigations - Sticky Situations - November 12, 2020

Group Registration
Program Content

Banks frequently write off losses associated with consumer complaints of unauthorized EFTs because they don’t have an immediate option of returning the debit or because a chargeback was represented. You may have other options! Using Regulation E as a guide, we’ll explore best practices and common techniques used for both
Card and ACH investigations which can help an institution recover or avoid losses.

Topics of Discussion Include:
• Document what types of transactions Reg E co-vers (i.e. what is truly “unauthorized?” and what is not)
• Identify most common non-compliance issues
• Differentiate between Rules and Regulations/laws
• Calculate bank and consumer liability for common claims
• Record best practices


Rayleen Pirnie, AAP, CERP
CEO, RP Payments Risk Consulting Services, LLC
Rayleen is the founder and owner of RP Payments Risk Consulting Ser-vices, LLC, based in Missouri. She is a nationally recognized payments risk and fraud expert who offers special-ized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delv-ing into the world beyond the payment rules; areas where businesses often find themselves in positions of liability or loss with little to no clear guidance. She is an Accredited ACH Professional (AAP) who has worked with all payment systems for nearly 20 years. Rayleen also holds a Bachelor’s of Science in Criminal Justice Administration.
Time: 10-11:30 a.m.
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