Branch Manager Best Practices
KBA Office, Topeka, KS
KBA Office, Topeka, KS
Details
August 18-19, 2026
Topeka -
Kansas Bankers Association
610 SW Corporate View
Agenda
Day 1
Registration: 8:30 a.m.
Day 1
Registration: 8:30 a.m.
Program: 9:00 a.m. - 4:00 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Day 2
Day 2
Program: 9:00 a.m. - 4:00 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Program Content
Are you determined to lead an exceptional branch?
"You bet, of course I am!" You must agree that would be every branch manager's desire. Unless the branch manager is burned out, burned up or not well prepared.
Maybe you have some team members who need to be coached up or perhaps even coached out. Today's customers have more choices than ever before, and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on - or broken by- the customer experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?
"You bet, of course I am!" You must agree that would be every branch manager's desire. Unless the branch manager is burned out, burned up or not well prepared.
Maybe you have some team members who need to be coached up or perhaps even coached out. Today's customers have more choices than ever before, and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on - or broken by- the customer experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?
Presented by
Vicki Kraai - CEO, Interaction Training
Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education. Vicki's 25+ years of Community bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Her many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela's credit card program. Vicki also teaches at State Bank Association Schools and the Graduate School of Banking in Madison, WI.
Who Should Attend
Branch managers, retail managers, supervisors, anyone who leads/manages a team.
Pricing
KBA Members: $450 per person
Non-KBA Members: $900 per person
*Please add $100 if registering after August 4, 2026. Cancel up to five business days before the program to receive a full refund.
*Limited to 30 bankers.
*Limited to 2 registrants per bank. We will consider more than 2 if the workshop does not sell out.
*Limited to 30 bankers.
*Limited to 2 registrants per bank. We will consider more than 2 if the workshop does not sell out.
