2026 Reg E - Breaking it Down
 
Program Agenda
January 21, 2026
9:00 a.m. - 10:30 a.m. CST
 
Handling customer error resolutions can make your head spin. Banks are required to comply with Reg E requirements while also conforming to NACHA and Visa/MC rules. This ultimately results in bank employees being confused and left with lots of questions. This webinar will help break down how to handle customer errors, merchant disputes, differences between credit vs. debit card errors, and more! You don't want to miss this one!
 
Who Should Attend:
Tellers, bookkeepers, operations, fraud department, compliance officers, and auditors.

Topics that will be covered:
  • Understanding Reg E requirements for error resolution
  • Navigating NACHA rules and compliance
  • Handling Visa and Mastercard disputes
  • Resolving customer errors effectively
  • Managing merchant disputes
  • Differences between credit vs. debit card error processes
  • Best practices for clear and compliant resolutions

Program Presenter
Sarah Weltmer, VP - Compliance Operations Specialist
Sarah has an impressive background rooted in community banking; she brings a wealth of knowledge and a deep passion for compliance. With a robust 18-year journey in banking, including a decade as a dedicated Copmliance Officer at a bank, Sarah thrives on challenges, particularly within the compliance landscape. She is dedicated to being a positive resource and pillar of support for fellow bank employees, embodying the spirit of collaboration.

**Program fees are based on bank asset size. There is no limit on the number of people that can attend the virtual session from your financial institution. Please login and register one person from your bank and pay based on your bank’s asset size. Then email all other attendees (include attendee’s first and last name, bank location and e-mail) to Alana Seelbach at aseelbach@ksbankers.com so that additional attendees can be registered free of charge to receive their own link and login information for the session.

*We understand circumstances arise requiring cancellation - if you cancel up to 5 business days before the program, your registration fee will be refunded. No refunds will be provided once the materials have been received.
*Any transmission, retransmission or republishing of the audio or video portion of the seminar is strictly prohibited.